May 22, 2013 at 2:27 pm #78
Each day that I return to your site, my shopping cart is empty. Please add the ability to save the shopping cart. This should be stored on your server/DB, and not as, say, a cookie on the client.May 23, 2013 at 3:07 am #79
We are very suffering by this problem, I did already ask our technical guys to solve this problem a few times, but not yet solved, now I submitted this problem to the developer again to see if can solved, and will let you know soon.May 27, 2013 at 9:37 am #81
I got a negative answer is, if you clear the cookie of your browser, the cart data will be not able to be retrieved, you probably need to try a browser can store the cookie so it maybe can solve the problem. Try use IE, firefox, chrome that differ to your current browser.May 28, 2013 at 2:25 pm #82
I do use Chrome, in addition to IE10. I happen to be a professional web developer, so I do have insight into the technicalities of such matters.
Suffice it to say, that relying on cookies to preserve shopping cart items, among other things, is poor and error-prone design by today’s standards. Your developers should be storing this data in the database for users that are signed in with an account. This way, as users access your site from different PC’s (eg work, home, phone, tablet, etc) and/or different browsers, their shopping cart will remain intact.
Good luck with your business! I wish you much success.May 28, 2013 at 2:34 pm #83
Thanks for the info, and I agree so. And we do really suffering and no way to solve, neither our IT guy or the site platform developer.
Anyway I can’t make an essential change on this, please try to use the wishlist instead to keep your items save, it’s stored in the database. And I will also arrange some note to remind other users.
Sorry again for such problem, bad enough 🙁
May 28, 2013 at 3:07 pm #85
- This reply was modified 4 years, 1 month ago by Chao.
Chao, I will continue to work around this. No big deal — your low prices make it worth the effort 🙂 I certainly understand the challenges of keeping costs and overheads low!
Here is some information I’ve gleaned that may be of use to your technical people:
Your site is using WordPress with the WooCommerce plugin. Here is a link to a request for adding persistent carts, which has been implemented some time ago.
A quick check of the cookies from your site (woocommerce_cart_hash) indeed proves that carts are being stored on your server. Good! Opening two different browsers (Chrome and IE10) to your site, logging in with each, and adding items to the cart from one browser does NOT properly reflect in the other browser (after refresh). Bad! This is a key indicator of the problem. Inspection of the 2 woocommerce_cart_hash cookies indeed shows that the values are different.
This will be solvable on the server. It’s either going to be a configuration issue, or a bug in the PHP for WooCommerce.May 29, 2013 at 7:56 am #86
I did already asked the woocommerce developer, he said it’s kind of specific problem for specific users who changed the browser or PC, I don’t think it’s a problem on the server but a problem of the PHP, and maybe there is no way to solve it right now. Badly, we always have complains on this and can’t do nothing 🙁
Thank you anyway!May 29, 2013 at 8:58 am #87
can you let me know how is the problem that you lost cart data happened, and what is the version of your IE and chrome, I will try to represent this problem to our technical guy. Thank you!May 30, 2013 at 1:54 pm #89
To reproduce the problem is simple. While logged in to the site, add some items to your cart. Then, visit the site each day for 2 or 3 days. The cart will eventually disappear.
I primarily use Chrome on my Win7 desktop. Since Chrome auto-updates itself, it is always the latest version. At this present time, it is 27.0.1453.94 m. I also use IE10 on occasion.
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